Fixes are available
APAR status
Closed as program error.
Error description
This fix is to address the problem with the refresh registry that might sometime lead to a hang Javacores taken from a JVM experiencing the problem show a thread executing RegistryManager.refreshAll 3XMTHREADINFO "WorkManager.broadcast : 0" J9VMThread:0x00000000B4CB9000, j9thread_t:0x000001001D2322D0, java/lang/Thread:0x00000000831C4EC8, state:P, prio=5 3XMJAVALTHREAD (java/lang/Thread getId:0x10F2, isDaemon:true) 3XMTHREADINFO1 (native thread ID:0x2FA00A9, native priority:0x5, native policy:UNKNOWN) 3XMTHREADINFO3 Java callstack: 4XESTACKTRACE at sun/misc/Unsafe.park(Native Method) 4XESTACKTRACE at java/util/concurrent/locks/LockSupport.park(LockSupport.java:182 ) 4XESTACKTRACE at java/util/concurrent/locks/AbstractQueuedSynchronizer.parkAndChe ckInterrupt(AbstractQueuedSynchronizer.java:822) 4XESTACKTRACE at java/util/concurrent/locks/AbstractQueuedSynchronizer.acquireQue ued(AbstractQueuedSynchronizer.java:853(Compiled Code)) 4XESTACKTRACE at java/util/concurrent/locks/AbstractQueuedSynchronizer.acquire(Ab stractQueuedSynchronizer.java:1189(Compiled Code)) 4XESTACKTRACE at java/util/concurrent/locks/ReentrantReadWriteLock$WriteLock.lock (ReentrantReadWriteLock.java:907(Compiled Code)) 4XESTACKTRACE at com/ibm/commerce/struts/ECActionServlet.refresh(ECActionServlet. java:381) 4XESTACKTRACE at com/ibm/commerce/struts/StrutsRegistrySourceImpl.refresh(StrutsR egistrySourceImpl.java:80) 4XESTACKTRACE at com/ibm/commerce/registry/UrlRegistry.refresh(UrlRegistry.java:1 49) 4XESTACKTRACE at com/ibm/commerce/registry/RegistryManager.refreshAll(RegistryMan ager.java:219) And most WebContainer threads in Unsafe.park from ReentrantReadWriteLock$ReadLock.lock 3XMTHREADINFO "WebContainer : 15" J9VMThread:0x00000000B1CEB400, j9thread_t:0x000001001D531D10, java/lang/Thread:0x000000007104E268, state:P, prio=5 3XMJAVALTHREAD (java/lang/Thread getId:0xD9E, isDaemon:true) 3XMTHREADINFO1 (native thread ID:0x6F00099, native priority:0x5, native policy:UNKNOWN) 3XMTHREADINFO3 Java callstack: 4XESTACKTRACE at sun/misc/Unsafe.park(Native Method) 4XESTACKTRACE at java/util/concurrent/locks/LockSupport.park(LockSupport.java:182 ) 4XESTACKTRACE at java/util/concurrent/locks/AbstractQueuedSynchronizer.parkAndChe ckInterrupt(AbstractQueuedSynchronizer.java:822) 4XESTACKTRACE at java/util/concurrent/locks/AbstractQueuedSynchronizer.doAcquireS hared(AbstractQueuedSynchronizer.java:952) 4XESTACKTRACE at java/util/concurrent/locks/AbstractQueuedSynchronizer.acquireSha red(AbstractQueuedSynchronizer.java:1272(Compiled Code)) 4XESTACKTRACE at java/util/concurrent/locks/ReentrantReadWriteLock$ReadLock.lock( ReentrantReadWriteLock.java:694(Compiled Code)) 4XESTACKTRACE at com/ibm/commerce/struts/ECActionServlet.processRequest(ECActionS ervlet.java:207(Compiled Code)) 4XESTACKTRACE at com/ibm/commerce/struts/ECActionServlet.doGet(ECActionServlet.ja va:166(Compiled Code))
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce customers who occasionally refresh the Url or View registries. PROBLEM ABSTRACT: Synchronization problems in Url and View registry refresh can lead to JVM deadlock. BUSINESS IMPACT: The application server can become unresponsive and require re-starting. RECOMMENDATION:
Problem conclusion
The synchronization problems have been addressed. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR48163
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-10-22
Closed date
2014-08-08
Last modified date
2015-01-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
08 January 2015