Direct links to fixes
APAR status
Closed as program error.
Error description
During initialization, Web Container threads can deadlock during the initialization of the MarketingMetadata class, leading to a hang of the JVM. This condition is rare. The Web Container thread blocking most other threads will show a stack trace similar to the following in Javacores: Java callstack: at java/lang/Object.wait(Native Method) at java/lang/Object.wait(Object.java:167(Compiled Code)) at java/lang/J9VMInternals.initialize(J9VMInternals.java:130(Compil ed Code)) at java/lang/Class.forNameImpl(Native Method) at java/lang/Class.forName(Class.java:139(Compiled Code)) at com/ibm/commerce/foundation/internal/common/util/ClassLoaderHelp er.loadClass(ClassLoaderHelper.java:47) at com/ibm/commerce/foundation/internal/common/util/ClassLoaderHelp er.loadClassInstance(ClassLoaderHelper.java:71) at com/ibm/commerce/foundation/internal/server/services/dataaccess/ config/node/DataServiceConfigurationNodeImpl.loadMetadataClass(D ataServiceConfigurationNodeImpl.java:315) at com/ibm/commerce/foundation/internal/server/services/dataaccess/ config/node/DataServiceConfigurationNodeImpl.parseElement(DataSe rviceConfigurationNodeImpl.java:123) at com/ibm/commerce/foundation/internal/common/config/node/Abstract ConfigNodeImpl.load(AbstractConfigNodeImpl.java:78) at com/ibm/commerce/foundation/internal/common/config/AbstractServi ceConfigurationImpl.loadConfig(AbstractServiceConfigurationImpl. java:88) at com/ibm/commerce/foundation/common/config/ComponentConfiguration .loadConfigServices(ComponentConfiguration.java:489) at com/ibm/commerce/foundation/common/config/ComponentConfiguration .initialize(ComponentConfiguration.java:168) at com/ibm/commerce/foundation/common/config/ComponentConfiguration .<init>(ComponentConfiguration.java:128) at com/ibm/commerce/foundation/common/config/ComponentConfiguration Registry.loadComponentConfiguration(ComponentConfigurationRegist ry.java) at com/ibm/commerce/foundation/common/config/ComponentConfiguration Registry.getComponentConfiguration(ComponentConfigurationRegistr y.java:303) at com/ibm/commerce/foundation/internal/client/services/invocation/ impl/DefaultInvocationServiceSourceImpl.getComponentConfiguratio n(DefaultInvocationServiceSourceImpl.java:65) at com/ibm/commerce/foundation/internal/client/services/invocation/ impl/DefaultInvocationServiceSourceImpl.getAction(DefaultInvocat ionServiceSourceImpl.java:145) at com/ibm/commerce/foundation/internal/client/services/invocation/ InvocationServiceFactory.createAction(InvocationServiceFactory.j ava:107) at com/ibm/commerce/foundation/internal/client/services/invocation/ InvocationService.invoke(InvocationService.java:76) at com/ibm/commerce/foundation/client/facade/bod/AbstractBusinessOb jectDocumentFacadeClient.sendBusinessObjectDocument(AbstractBusi nessObjectDocumentFacadeClient.java:451) at com/ibm/commerce/marketing/facade/client/AbstractMarketingFacade Client.getMarketingSpotData(AbstractMarketingFacadeClient.java:3 60)
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce v7.0 users who leverage Precision Marketing PROBLEM ABSTRACT: Java deadlocks occur during initialization of MarketingMetadata class BUSINESS IMPACT: WebSphere Commerce JVM can hang during initialization RECOMMENDATION:
Problem conclusion
Code has been updated to avoid deadlocks during initialization. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR47603
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-08-26
Closed date
2014-01-22
Last modified date
2014-01-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
22 January 2014