Direct links to fixes
APAR status
Closed as program error.
Error description
Recurring orders do not work when Sterling OMS is enabled. The parent order gets placed but the child orders do not get created and results in an error showing in the logs. We are on WCS 7.0.0.6 FEP5 with Sterling OMS using Extended Sites model and Aurora as base asset store. Details from logs: [5/14/13 14:10:23:430 EDT] 000002b2 WC_ORDER > com.ibm.commerce. order.commands.ServiceProviderChildOrderCreateCmdImpl setRequestProperties(TypedProperty) Entry ibm.controlParameters=com.ibm.commerce. order.facade.datatypes.impl.ProcessOrderTypeImpl@2a562a56 (languageCode: <unset>, releaseID: 9.0, systemEnvironmentCode: <unset>, versionID: 7.0.0.6) ibmord.needRecalculate=Y orderId=67515 ApplicationArea/CreationDateTime=2013-05-14T18:10:23.427Z ApplicationArea@type=_wcf:ApplicationAreaType @releaseID=9.0 ibm.businessObjectDocument=com.ibm.commerce.order.facade.dataty pes.impl. ProcessOrderTypeImpl@2a562a56 (languageCode: <unset>, releaseID: 9.0, systemEnvironmentCode: <unset>, versionID: 7.0.0.6) DataArea/Process/ActionCriteria/ActionExpression@expressionLang uage=_wcf :XPath ReUrl=NoReURL URL=NoURL forUserId=38004 ApplicationArea/BODID=8b668d01-bcc1-11e2-b4d7-854c5191fa1f @versionID=7.0.0.6 storeId=10154 ibmord.needPayment=Y [5/14/13 14:10:23:430 EDT] 000002b2 WC_ORDER < com.ibm.commerce. order.commands.ServiceProviderChildOrderCreateCmdImpl setRequestProperties(TypedProperty) Exit [5/14/13 14:10:23:723 EDT] 000002b2 WC_ORDER > com.ibm.commerce. order.commands.ServiceProviderChildOrderCreateCmdImpl validateParameters() Entry [5/14/13 14:10:23:723 EDT] 000002b2 WC_ORDER > com.ibm.commerce. order.commands.ServiceProviderCheckRecurringOrderCmdImpl isSubmittedRecurringOrder() Entry [5/14/13 14:10:23:723 EDT] 000002b2 WC_ORDER 3 com.ibm.commerce. order.commands.ServiceProviderCheckRecurringOrderCmdImpl isSubmittedRecurringOrder() the order id is 67515 [5/14/13 14:10:23:728 EDT] 000002b2 WC_ORDER 3 com.ibm.commerce. order.commands.ServiceProviderCheckRecurringOrderCmdImpl isSubmittedRecurringOrder() the order type is REC [5/14/13 14:10:23:728 EDT] 000002b2 WC_ORDER 3 com.ibm.commerce. order.commands.ServiceProviderCheckRecurringOrderCmdImpl isSubmittedRecurringOrder() the order status is G [5/14/13 14:10:23:728 EDT] 000002b2 WC_ORDER < com.ibm.commerce. order.commands.ServiceProviderCheckRecurringOrderCmdImpl isSubmittedRecurringOrder() Exit isSubmittedRecurringOrder(): false [5/14/13 14:10:23:729 EDT] 000002b2 CommerceSrvr A com.ibm.commerce. order.commands.ServiceProviderChildOrderCreateCmdImpl validateParameters() _ERR_PARENT_ORDER_NOT_VALID [5/14/13 14:10:23:731 EDT] 000002b2 bod I The parent order or order item 67515 is not valid.
Local fix
Problem summary
USERS AFFECTED: All users have recurring order PROBLEM ABSTRACT: Scheduled / Recurring Orders do not work when Sterling OMS is enabled BUSINESS IMPACT: Recurring orders functionality does not work, limiting the user to only place normal orders. RECOMMENDATION:
Problem conclusion
<Provide details here on how we fixed the problem - instructions are above> ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR46816
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-06-04
Closed date
2013-08-29
Last modified date
2013-08-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
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Document Information
Modified date:
29 August 2013