Direct links to fixes
APAR status
Closed as program error.
Error description
Consider the following scenario: 1.) Create a new customer segment in Management Center using the Marketing tool 2.) Create a new dialog activity that will add a newly registered user to the customer segment 3.) Create a promotion that will reflect a discount of some kind which applies to members of this customer segment (for example, 50% off the order total) 4.) Activate the dialog activity and promotion 5.) Register at the storefront as a new user and log in without the "Remember Me" box checked 6.) Add an item to the shopping cart 7.) At checkout, verify the promotion is applied 8.) Log off 9.) Now, as a guest user, add an item to the shopping cart 10.) Observe that the same promotion is applied. This should not occur since the promotion should only apply to the registered user.
Local fix
Pass the rememberMe=false parameter to the Logoff URL to clear the WC_PERSISTENT cookie
Problem summary
USERS AFFECTED: All WebSphere Commerce users on v7.0 leveraging the Remember Me feature PROBLEM ABSTRACT: Personalization ID cookie is not cleared after logging off when 'Remember Me' was not checked BUSINESS IMPACT: Moderate: Certain marketing activities may be applied to the wrong user RECOMMENDATION:
Problem conclusion
This problem is related to personalizationID. If personalizationID is not updated, the promotion will treat it as same user and will be applied. So changing to a new personalizationID is the solution. A new configuration is introduced in instance xml. If configured, the new personalizationID will be created in WC_PERSISTENT cookie when the user logs off. By default, it is not configured and the personalizationID will still be the same as original one. To enable it, need to add "logoffRefresh="true"" element in instance xml. See the following: <PersonalizationId display="false" enable="true" logoffRefresh="true"/> ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR44427
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-10-18
Closed date
2013-02-21
Last modified date
2013-02-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
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Document Information
Modified date:
21 February 2013