A fix is available
APAR status
Closed as program error.
Error description
When evaluating a shopping cart or purchase history condition for a web activity scheduled to an e-Marketing spot, the evaluation should not include orders that are owned by the generic user (memberId -1002). For a site that has trash orders enabled, this can result in slow evaluation of an e-Marketing spot when the shopper is the generic user, and there are thousands of order items in the generic user's trash order.
Local fix
Disable trash orders and delete any existing trash order owned by the generic user
Problem summary
USERS AFFECTED: WebSphere Commerce users using Accelerator Marketing PROBLEM ABSTRACT: The shopping cart and purchase history evaluation in Web Activities are evaluating orders that are owned by the generic user, resulting in slower response times. BUSINESS IMPACT: Potential performance problem in e-Marketing Spots RECOMMENDATION:
Problem conclusion
The Accelerator Marketing code was enhanced to ignore orders owned by the generic user when evaluating shopping cart and purchase history conditions. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR44161
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
600
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-09-21
Closed date
2012-11-21
Last modified date
2012-11-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
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Document Information
Modified date:
21 November 2012