Direct links to fixes
APAR status
Closed as program error.
Error description
When the content of WC_USERACTICITY cookie is incomplete, error happens during cookie parsing phase. However, the exception is not handled correctly, and then a blank page is returned with 200 status code. Since the 200 blank page will be cached for a period of time, making this blank page much more visible to other Shoppers. There is an exception in the trace file: [8/22/12 22:05:02:448 CST] 0000135b CommerceSrvr E com.ibm.commerce.webcontroller.WebControllerHelper startRequestProcess(HttpServletRequest,HttpServletResponse,Strin g,ServletContext,Integer) CMN0409E: The following error occurred during processing: "java.lang.StringIndexOutOfBoundsException". java.lang.StringIndexOutOfBoundsException at java.lang.String.substring(String.java:1093) at com.ibm.commerce.browseradapter.WCCookieUserSession.containsStor eId(WCCookieUserSession.java:234)
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce users on v7.0 with cache mechanism integration will have this problem. PROBLEM ABSTRACT: WC_USERACTIVITY cookie parsing fails without exception handling BUSINESS IMPACT: Shoppers get blank pages RECOMMENDATION:
Problem conclusion
Inside com.ibm.commerce.browseradapter.WCCookieUserSession.containsStor eId, catch StringIndexOutOfBoundsException and throw ECSystemException with error view(ECConstants.EC_COOKIE_ERROR_VIEW). In this way, error page will be shown instead of blank page. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR44011
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-09-10
Closed date
2013-01-30
Last modified date
2013-01-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
30 January 2013