Direct links to fixes
APAR status
Closed as program error.
Error description
When session timeout and activity termination (due to a shopper logging in from another type of browser) events occur at the same time, a temporary activity with an ID of 0 gets inserted into the CTXMGMT table. Further occurrences of this scenario result in duplicate key exceptions, preventing shoppers from performing any actions on the site, such as logging in again or browsing the store catalog. The shopper must restart the browser or clear the cookies to work around this issue. You may also fine the following exception in SystemOut.log: Caused by: javax.ejb.DuplicateKeyException: The statement was aborted because it would have caused a duplicate key value in a unique or primary key constraint or unique index identified by 'SQL110623041244980' defined on 'CTXMGMT'.DSRA0010E: SQL State:23505,error code:20,000
Local fix
The shopper must restart the browser or clear the cookies to work around this issue.
Problem summary
USERS AFFECTED: WebSphere Commerce users on v6.0 or v7.0 who use multiple browsers to log-on store front. PROBLEM ABSTRACT: Shoppers are unable to log-on due to a DuplicateKeyException when inserting data into the CTXMGMT table. BUSINESS IMPACT: User experiences will be severely impacted because of this issue. RECOMMENDATION:
Problem conclusion
Processing of the activity termination error is given precedence over procession of the session timeout error. The user activity cookie is reset. This makes the subsequent transaction create a new activity. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR41633
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
YesSpecatt / Pervasive
Submitted date
2012-01-09
Closed date
2012-03-30
Last modified date
2012-03-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
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Document Information
Modified date:
30 March 2012