Direct links to fixes
APAR status
Closed as program error.
Error description
In Sales Center, a CSR can create a tickler for an order and assign it to another CSR, or a CSR group. CSR groups and customer group territories can be defined in the Organization Administration Console for use with tickler assignment in Sales Center. Currently, a tickler can only be assigned to a CSR or CSR group if the order in question is for a registered user. A tickler for an unregistered/guest user cannot be assigned to a CSR or CSR group as the combo box to select the tickler assignee is empty.
Local fix
Problem summary
USERS AFFECTED: All WebSphere Commerce users on V7.0 using Sales Center. PROBLEM ABSTRACT: Unable to assign a tickler to an unregistered/generic user. BUSINESS IMPACT: A CSR is not able to assign ticklers to other CSR or CSR groups for orders associated to guest users. RECOMMENDATION:
Problem conclusion
The root cause is that Sales Center is using UserRegistrationDataBean to get the parent organization of the users; this will not work for guest/generic user as this data bean is only intended for registered users. With this iFix, the code is updated to utilize a different API call for retrieving the parent organization of a user that works for both registered and guest users. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR39856
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-06-15
Closed date
2011-07-26
Last modified date
2011-07-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
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Document Information
Modified date:
26 July 2011