Troubleshooting
Problem
IBM Installation Manager reports "Failed to get field handle to set library path NOT sun system", when you try to install IBM Rational ClearCase or IBM Rational ClearQuest 7.1.2 in silent mode.
Symptom
25% 50% 75% 100%
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[INFO] OS Name :Windows XP
[INFO] OS Arch :x86
[INFO] OS Version :5.1 build 2600 Service Pack 3
[INFO] Lib Location :D:\Programme\IBM\RationalSDLC/common/install/com.ibm.rational.licensing.configure_999.999.999.1953806856
[INFO] New Lib Location :C:\DOCUME~1\user name\LOCALS~1\Temp\1288182009828
[INFO] Adding [C:\DOCUME~1\user name\LOCALS~1\Temp\1288182009828] to the java.library.path
[ERROR] Adding path [C:\DOCUME~1\user name\LOCALS~1\Temp\1288182009828] to loading paths failed :
Failed to get field handle to set library path NOT sun system
Cause
This message is coming from a plug-in that validates the Operating System and prints a message to the log based on the result. A negative result should be treated as a WARNING instead of an ERROR message.
This is a defect of Installation Manager 1.4
Environment
All Microsoft Windows, UNIX and Linux operating systems, except Sun Solaris.
Resolving The Problem
Upgrade to Installation Manager 1.5 or newer.
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Document Information
Modified date:
25 October 2021
UID
swg21453662