Direct link to fix
APAR status
Closed as program error.
Error description
When a user tries to log in to IBM Business Process Manager (BPM), IBM BPM queries the database for attributes. Some user attributes might remain in the database even after a snapshot was completely deleted, making those user attributes orphaned. Because the snapshot is deleted, IBM BPM can't retrieve information about the related attribute definition, preventing you from logging in and showing you the following NullPointerException: 0000073a wle E CWLLG2229E: An exception occurred in an EJB call. Error: java.lang.NullPointerException com.lombardisoftware.core.TeamWorksRuntimeException: java.lang.NullPointerException at com.lombardisoftware.core.TeamWorksRuntimeException.asTeamWorksR untimeException(TeamWorksRuntimeException.java:69) at com.lombardisoftware.servlet.util.ProfileCache.loadCacheData(Pro fileCache.java:276) at com.lombardisoftware.servlet.util.ProfileCache.loadCacheData(Pro fileCache.java:52) at com.lombardisoftware.core.cache.GenericCache.getCacheData(Generi cCache.java:215) at com.lombardisoftware.servlet.util.ProfileCache.getCacheData(Prof ileCache.java:128) at com.lombardisoftware.servlet.util.ProfileCache.getProfile(Profil eCache.java:99) at com.lombardisoftware.server.ejb.security.SecurityCore.getUserLoc alePreferences(SecurityCore.java:1114) PRODUCTS AFFECTED IBM Business Process Manager (BPM) IBM BPM Express
Local fix
Problem summary
No additional information is available.
Problem conclusion
A fix will be included in the next cumulative fix for IBM BPM V8.6.0.0 that checks for and ignores orphaned user attribute values and, therefore, avoids the NullPointerException.
Temporary fix
Comments
APAR Information
APAR number
JR58907
Reported component name
BPM
Reported component ID
5737A5700
Reported release
860
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-12-21
Closed date
2018-02-27
Last modified date
2018-02-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BPM
Fixed component ID
5737A5700
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFPJS","label":"IBM Business Process Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.6.0.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
14 September 2022