Direct links to fixes
APAR status
Closed as program error.
Error description
While calling a service from a nested client-side human service (CSHS) in a toolkit where the root CSHS is exposed as a startable service, dashboard, or URL, you encounter one of the following issues: -The browser page shows an error message starting with: Server Error (401): Insufficient credentials to access the url "/rest/bpm/wle/v1/coachflow/service. -The called service can't read the exposed process values (EPVs). PRODUCTS AFFECTED: IBM Business Process Manager (BPM) Advanced IBM BPM Standard IBM BPM Express
Local fix
Move the CSHS that calls the service from the toolkit to the main process app.
Problem summary
This issue occurs because the wrong context is used when the service is invoked and this wrong context applies to service calls made from a stand-alone CSHS when the CSHS is not in the process app that serves as the root context. The issue can occur when the service is called from a nested CSHS that is in a toolkit and the root CSHS is in a process app, or when the service is called from a root CSHS that is in a toolkit and is launched from the context of a process app. The problem does not occur when the root CSHS is used to implement a process task.
Problem conclusion
A fix will be included in IBM BPM V8.5.7 cumulative fix 2016.12 that ensures the correct context is used when the service is invoked. To determine whether the cumulative fix is available and download it if it is, complete the following steps on Fix Central: 1. On the Select product tab, select WebSphere as the product group, IBM Business Process Manager with your edition from the WebSphere options, All as the installed version, and All as the platform, and then click Continue. 2. In the Text field, enter "cumulative fix", and click Continue.
Temporary fix
Comments
APAR Information
APAR number
JR56681
Reported component name
BPM STANDARD
Reported component ID
5725C9500
Reported release
857
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-10-06
Closed date
2016-10-10
Last modified date
2016-10-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BPM STANDARD
Fixed component ID
5725C9500
Applicable component levels
R857 PSY
UP
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Document Information
Modified date:
15 October 2021