Direct links to fixes
APAR status
Closed as program error.
Error description
In IBM Process Portal, you see the message "Ask the administrator to check the SystemOut.log file for more information to resolve the error" when the session expires. This message is unhelpful. PRODUCTS AFFECTED IBM Business Process Manager (BPM) Advanced IBM BPM Standard IBM BPM Express
Local fix
Problem summary
No additional information is available.
Problem conclusion
A fix is included in IBM BPM 8.5.7 cumulative fix 2017.03 that displays a more informative message when the session expires. To determine whether the cumulative fix is available and download it if it is, complete the following steps on Fix Central (http://www.ibm.com/support/fixcentral): 1. On the Select product tab, select WebSphere as the product group, IBM Business Process Manager with your edition from the WebSphere options, All as the installed version, and All as the platform, and then click Continue. 2. In the Text field, enter "cumulative fix?, and click Continue.
Temporary fix
Comments
APAR Information
APAR number
JR56572
Reported component name
BPM STANDARD
Reported component ID
5725C9500
Reported release
856
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-08-26
Closed date
2017-03-30
Last modified date
2017-03-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BPM STANDARD
Fixed component ID
5725C9500
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"856","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
04 September 2023