Troubleshooting
Problem
When performing the first GTP on an application the GTP fails when trying to create a Planning Package
Symptom
Following error displayed on screen:
"The Go To Production process failed.
plk.ContentManagerService:
SOAP-ENV:Fault
faultcode: Client
faultstring: CM-REQ-4342 An error occurred with the client.
detail
bus:exception
severity: error
errorCode: cmEmptySelection
bus:message
messageString: CM-REQ-4032 There are no objects in the location "/Public Folders/TV PROD BUDGET SYSTEM".
More information MAY be contained in the 'biBusHeader' object"
Cause
Incorrect Planning Package location selected
or Primary content manager server is shutdown and backup is running as primary
Resolving The Problem
1. Select the application in the Contributor Admin Console
2. Expand to Development -> Application Maintenance -> Go To Production option
3. Under Planning Package, ensure that the correct location is selected.
or
If backup content manager server is running as primary, stop the backup content manager and start up the primary content manager server and then run the GTP again.
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Document Information
Modified date:
15 June 2018
UID
swg21431174