Troubleshooting
Problem
Attempts to start the IBM Rational DOORS DB service fail with unexpected error 1067.
Symptom
The full error message is as follows:
unexpected error 1067
Cause
Not shutting down the server you are migrating from results in a lock in the target database. You will not be able to work with both servers in parallel.
Resolving The Problem
Procedure:
This solution contains information about modifying the system registry. Before making any modifications to the Microsoft Registry Editor, it is strongly recommended that you make a backup of the existing registry. For more information describing how to back up the registry, refer to Microsoft Knowledge Base article 256986 |
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- Open the Microsoft registry (Start > Run > type regedit)
- Navigate to LOCAL_HKEY_MACHINE > SOFTWARE > Telelogic > DOORS_SERVER > 9.x > Config
- Check the ServerData entry to en sure the path for the data directory is pointing to correct location
- Confirm that you have specified the database installation on separate folder called data
For example: C:\Program Files\Telelogic\DOORS_9.x\data
- Confirm that the path to the database is local to the machine where your Rational DOORS DDBS is running, NOT on the shared/networked drive
- Check if the data directory has following files: servdata.lck, servdata.dtc
- If these files are present, either:
- Delete them
or
- Rename them to another name of your choice
- Check the port number assigned to the database in the registry editor
Related Information
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.2;8.3;9.0;9.1;9.1.0.2;9.2;9.2.0.1;9.2.0.2;9.2.0.3","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21430221