IBM Support

Error "Unable to open module..." seen after an IBM rational DOORS database archive restore

Troubleshooting


Problem

Why are the modules I restore and try to archive on my unix server's new DOORS database failing? After I restore a module and try to open it, I get an error saying: "Unable to open module '/module/name' No such file or directory $SERVERDATA/.../...*.dtc ", and when I try to archive anything I get an error saying: "No Such File or directory $SERVERDATA/xxxxxxxx.zip"

Symptom

After restoring a module, opening it results in an error saying: "Unable to open module '/module/name' No such file or directory $SERVERDATA/.../...*.dtc ",

When archiving anything an error is displayed indicating: "No Such File or directory $SERVERDATA/xxxxxxxx.zip"

Cause

If permissions are set properly on $DOORSHOME and $SERVERDATA as the install manual documents, the issue will be because there are missing files in the Rational DOORS database server installation which are needed by the archive/restore process.

Resolving The Problem

Check the $DOORSHOME/etc for the following two files:

  • zip
  • unzip

The problem arises when these two files are missing. The solution is to reinstall the Rational DOORS database server and verify that these files are created.

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General Information","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"8.2;8.3;9.0;9.1;9.1.0.2;9.2;9.2.0.1;9.2.0.2;9.2.0.3","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
01 May 2020

UID

swg21430028

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