IBM Support

How to enable DOORS client logging

Question & Answer


Question

How do you enable IBM Rational DOORS client-side logging?

Cause

Rational DOORS Support might request that you enable client-side logging to further debug a problem that occurs in Rational DOORS client; this diagnostic procedure is not documented.

Answer

There are two options to enable DOORS client-side logs:

1. You run a DXL command from your DOORS client to enable client-side logging.

Run the following DXL from Rational DOORS client before you start the operation you need to debug:


string logfileLocation = "c:\\temp\\doorsclientlog.txt"
int logLevel = 6
startLogging_(logfileLocation, logLevel)


2. You can add logging for the DOORS client during startup using the following parameter.


doors.exe -msgLogFile "C:\temp\doorsclientlog.txt" -msgLogLevel 6

Note: There is no sensitive information in the log, only file transactions.

After the operation that requires logging is complete, you need to

  1. Exit the DOORS client
  2. Compress the log files (such as: .zip file) and send it to IBM Support.


DOORS client-side logging is automatically disabled when you exit the DOORS client.
You can also disable logging by running the following DXL command from Tools > Edit DXL:


stopLogging_()

For more information, see Enabling a transaction log in the IBM Rational DOORS client in the IBM Knowledge Center.

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Document Information

Modified date:
01 May 2020

UID

swg21429583

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