Troubleshooting
Problem
The error: "Word cannot start the converter mswrd632" is seen when double clicking on an OLE item which has been inserted in IBM Rational DOORS as a Microsoft Word object.
Symptom
You may receive this error when you double click on an OLE that is inserted in IBM Rational DOORS as a Microsoft Word Object. Typically the OLE would open in Microsoft Word so that it could be edited. Instead the users are receiving the error - "Word cannot start the converter mswrd632.wpc"
Cause
When a file has the ".doc" file name extension, but the content is a plain text file or another kind of file that is not a Microsoft Word binary file, and that file is opened in Microsoft Word, you may receive the following message up to three times before Microsoft Office Word successfully opens the file:
"Word cannot start the converter mswrd632."
Resolving The Problem
To resolve this issue, an affected user must unregister the mswrd632 converter.
To unregister the mswrd632 converter, edit the registry as follows:
- Click Start, click Run, type regedit, then click OK.
- Locate and click the following registry subkey:
A. For 32-bit versions of Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\MIcrosoft\Shared Tools\Text Converters\Import\MSWord6.wpc
B. For 64-bit versions of Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Shared Tools\Text Converters\Import\MSWord6.wpc - On the Edit menu, click Delete
- Click Yes.
- Exit Registry Editor.
This change will affectively unregister the converter and disable it for third-party applications and for Microsoft Office. Microsoft Office will use its own text converters to open these kinds of files.
If you prefer to use the Microsoft Utility to fix instead of manually updating the registry click on the below url to link to this Microsoft article:
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Document Information
Modified date:
01 May 2020
UID
swg21427555