Troubleshooting
Problem
This technote identifies a potential cause and resolution to the error: "Invalid user/password". Rational DOORS Web Access (DWA) is not able to login after 20 mins idle time, when using Rational Directory Server
Symptom
If DOORS Web Access was on idle stage more than 20 mins, then no users are able to logon to DOORS Web Access. DWA displays "Invalid user/password" messages
Cause
This issue has been identified and logged as APAR ID: PM07474
This issue has been fixed on DWA 1.4
Environment
- Microsoft Windows Server 2003
- IBM Rational DOORS 9.2.0.2
- IBM Rational DOORS Web Access 1.3
- IBM Rational Directory Server 5.1
Resolving The Problem
Currently the known workaround is:
- Restart DOORS Interop Server.
- Try to login on DOORS Web Access.
Otherwise, upgrade to DWA 1.4
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Document Information
Modified date:
01 May 2020
UID
swg21422535