Troubleshooting
Problem
When trying to print a DOORS 8.2 module in UNIX, you may get a error that there is no default printer.
Symptom
When trying to print a module in UNIX you may get the following error:
"Print dialog failed: There is no default printer"
When you go to the File/Print Preview menu, the Printer drop-down box may only show "Generic Postscript"
Resolving The Problem
There is an extra setup that needs to be done in order to print a module from DOORS 8.2 on Unix machines:
- In DOORSHOME/bin directory, you need to run the file "mwcontrol" which will help you add a printer.
- When you run this file (mwcontrol), on the MainWin window, double-click on "Printers" icon and then "Add new printer".
- This will start a Wizard which is will guide you through adding a new printer.
- Once you run through the wizard, re-start DOORS client so that it recognizes the printer.
The wizard will need to be run by each system user wishing to print from DOORS, as the configuration information is stored in a file in their home area.
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General Information","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"8.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21394884