IBM Support

MustGather: Centralized Installation Manager problems for WebSphere Application Server 7.0, V8.0, and V8.5

Troubleshooting


Problem

The centralized installation manager (CIM) is a new feature for WebSphere Application Server Network Deployment, Version 7.0 for distributed platforms, Windows and IBM i. Use this feature to shorten the number of steps that are required to create and manage your environments. As an administrator, you can remotely install or uninstall product components and maintenance to specific nodes directly from the administrative console without having to log in and repetitively complete these tasks.

Symptom


If having issues while using centralized installation manager to install updates or product components then the following MustGather will assist you in collecting the critical data that is needed to troubleshoot the issue.

Resolving The Problem

Centralized Installation Manager specific MustGather information:

  1. Describe the steps to recreate the problem.

  2. Enable the following trace string on the Deployment manager:
    • TraceSpec for CIM commands and runtime:


      cimgr=all

    • TraceSpec for CIM WebUI:


      com.ibm.ws.console.cim.*=all

    To enable traces from the administrative console:
    If you are using wsadmin, then follow MustGather: wsadmin problems in WebSphere Application Server to enable trace in the wsadmin.properties file.

    Note: Traces need to be enabled on deployment manager.

  3. Recreate the problem.


Data required
  • Contents from the following directory:


    dmgr_profile_root\logs

  • Contents from the following directory:


    dmgr_install_root\properties\cim

  • The files generated after running the following command on the deployment manager and the target node where the problem was encountered:


    dmgr_install_root\bin\versionInfo.bat/.sh <nodeName>.out

    • AND


    appserver_install_root\bin\versionInfo.bat/.sh <nodeName>.out

    (Note: Capture from all remote nodes where CIM is failing.)

    Where appserver_install_root is the remote node being updated using CIM.

  • Send the directory listing of the CIM repository.

    For example:


    dmgr_install_root\cimrepos

    • For the Windows operating system: dir /s >filelist.txt

    • For the AIX, Linux, HP-UX, and Solaris operating systems: ls -laR > filelist.txt

    If you are unsure where the CIM repository is, then look up the value for the CENTRALIZED_INSTALL_REPOSITORY_ROOT property in the following file:


    dmgr_install_root\properties\cimgr.props

    Note: This property defines the full path to the CIM repository on your deployment manager host.

  • Submit the complete contents of the "descriptors" directory under the CIM repository root.

    For example:


    dmgr_install_root\cimrepos\descriptors

  • Submit complete contents of the following directory:


    dmgr_install_root\logs

  • Gather the following content:


    dmgr_profile_root\config\cells\cell_name\nodes\dmgr_node_name\node-metadata.properties

Where,
dmgr_install_root is the root install directory where WebSphere Application Server V7.0 where deployment manager is created.

dmgr_profile_root is the root directory of the deployment manager profile being used to run CIM.


Follow instructions to send diagnostic information to IBM support.

[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Install","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF012","label":"IBM i"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.5;8.0;7.0","Edition":"Network Deployment","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
15 June 2018

UID

swg21368123

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