Fixes are available
APAR status
Closed as program error.
Error description
Module created/appended by exporting Word document to DOORS cannot be closed when the Export to DOORS operation is cancelled in Word. Steps to reproduce: ----------------------- 1? On a machine which has Microsoft Word and DOORS installed, open any Word document that you would like to export to DOORS using the 'Export to DOORS' addin. 2? Start an export from Word to DOORS, a Module is either created (if a Module with the same name doesn't exist) OR appended (if a Module with the same name already exists) 3? Click on 'Cancel' on the Word Export to DOORS window to cancel the export operation mid way through. 4? Now, try to close the Module of step 2. You would notice that the Module cannot be closed. Instead a Pop-up message indicating the following is displayed: 'Microsoft Word is exporting data to Rational DOORS. Wait until the export completes: or cancel the export in Microsoft Word and then close the Module' 5? Even Closing the Microsoft Word instance doesn't help in being able to close the DOORS Module. Workaround: ======== After you close out Word instance as in step 5, open a blank Word document and export the blank document to the same Module as in step 2. You would be prompted to append the data to the Module and that Word contains only one paragraph. Once this dummy blank export completes, you can now Close the DOORS Module, which wasn't getting closed in step 4
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All users/environments * **************************************************************** * PROBLEM DESCRIPTION: * * Module created/appended by exporting Word document to DOORS * * cannot be closed when the Export to DOORS operation is * * cancelled in Word. * * A pop-up message indicating the following is displayed: * * "Microsoft Word is exporting data to Rational DOORS. Wait * * until the export completes: or cancel the export in * * Microsoft Word and then close the Module" * **************************************************************** * RECOMMENDATION: * * Upgrade to 9.6 * **************************************************************** Client side issue
Problem conclusion
The setting of an internal flag prevents the lock trigger (which shows that message) from being deleted. Changed to set the flag after the trigger has been removed.
Temporary fix
Comments
APAR Information
APAR number
PI05963
Reported component name
TLOGIC DOORS
Reported component ID
5724V61DR
Reported release
951
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-11-12
Closed date
2014-06-02
Last modified date
2014-06-02
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC DOORS
Fixed component ID
5724V61DR
Applicable component levels
R960 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYQBZ","label":"Rational DOORS"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.5.1","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
17 October 2021