Troubleshooting
Problem
This document describes how to unregister an unwanted ReportNet or Cognos 8 service.
Symptom
[ ERROR ] A service with the same name, 'Cognos 8', is already registered. Please rename the Cognos 8 service.
or
This is not a valid win32 application.
or
This is not a valid win32 application.
Resolving The Problem
Use one of the following methods to unregister an unwanted Cognos service.
Delete the existing Service in Cognos Configuration
Manually run the program to un-register the previous version of Cognos 8
Manually delete the service from the Windows command line
Delete the existing Service in Cognos Configuration
- Start Cognos Configuration, and under Cognos 8 service, delete the existing service.
- Press Start and view the progress. You will see an "unregistering Service" operation.
- Under Cognos 8 Service, right click to create a new service. Choose large, medium or small configuration and assign a name of your choice.
- Save the configuration.
- Click Start.
Manually run the program to un-register the previous version of Cognos 8
- Stop Cognos Configuration.
- From a command prompt:
> cd c:\program files\cognos\c8\bin
> Cogbootstrapservice.exe -u -name="ServiceName"
example: > Cogbootstrapservice.exe -u -name="Cognos 8"
Manually delete the service from the Windows command line
- From a command prompt:
> sc delete "ServiceName"
e.g. sc delete "Cognos 8"
Related Information
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2;10.1.1;10.1;8.4.1;8.4;8.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Install and Config","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Report Studio","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Software Development Kit","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SUNSET","label":"PRODUCT REMOVED"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"ReportNet","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}}]
Historical Number
1036624
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Document Information
Modified date:
28 November 2022
UID
swg21342429