Fixes are available
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 4 (8.0.1.4) for 8.0.1
Rational ClearQuest Fix Pack 5 (8.0.1.5) for 8.0.1
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 6 (8.0.1.6) for 8.0.1
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0
Rational ClearQuest Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1
APAR status
Closed as program error.
Error description
The EmailPlus Site Configuration record is set with different values for the 'Reply to Address' and 'From Address'. User receives an email from ClearQuest EmailPlus package and clicking on the 'Reply' button to respond to the received email, the reply is sent to the e-mail address that has been set as 'SMTP From Address' in the EmailPlusSiteConfig record instead of the address set as 'SMTP Reply to Address'. If the transport method is set as SMTP Direct, the 'Reply to Address' works as expected. This problem occurs in both EmailPlus 2.1 and 2.2'.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * ClearQuest EmailRelay * **************************************************************** * PROBLEM DESCRIPTION: * * ClearQuest EmailRelay service (SMPT and PostOffice Relay) * * does not honor the "SMTP Reply to Address" setting in the * * EmailPlusSiteConfig record. When a user receives an email * * through the EmailPlus package, clicking on the "Reply to" * * button results in an e-mail being sent to the addresses in * * the "SMTP From Address" setting. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
A fix is available in ClearQuest 8.0.0.11 and 8.0.1.4. ClearQuest EmailRelay service (SMPT and PostOffice Relay) now honors the "SMTP Reply to Address" setting in the EmailPlusSiteConfig record. Clicking on the "Reply to" button results in an e-mail being sent to the addresses in the "SMTP Reply to Address" setting.
Temporary fix
Comments
APAR Information
APAR number
PI10730
Reported component name
CLEARQUEST WIN
Reported component ID
5724G3600
Reported release
800
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-01-30
Closed date
2014-06-26
Last modified date
2014-10-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST WIN
Fixed component ID
5724G3600
Applicable component levels
R800 PSY
UP
R801 PSY
UP
Document Information
Modified date:
15 October 2021