IBM Support

Pegasus Software License validation check has failed running ADR Document Review in IBM FileNet Capture Professional

Troubleshooting


Problem

In Microsoft Windows 2003 SP2, users encounter the following error message upon launching ADR Document Review either directly or in Capture Professional. ImagXpress License Validation Check The Pegasus Software License validation check has failed for the ImagXpress control. You do not have an appropriate license to use this ActiveX control. (Pegasus Software License information is further mentioned in the window)

Cause

Enhanced security with Windows 2003 Server Service Pack 2 through the Data Execution Prevention feature prevents Capture ADR Document Review from functioning properly.

Environment

Windows 2003 SP2 / Capture Professional 5.2 with ADR

Resolving The Problem

Enable or select Turn on DEP for essential Windows Programs and Services only.

  1. Go into Control Panel > System.
  2. Select the Advanced tab.
  3. Under Performance select the Setting button.
  4. Go to the Data Execution Prevention tab and check Turn on DEP for essential Windows Programs and Services only.
  5. Reboot the machine.

[{"Product":{"code":"SSNVMX","label":"FileNet Capture"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Capture ADR","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.2","Edition":"Professional","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21326595

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