Preventive Service Planning
Abstract
Resource collection of links and information designed to help you maintain and troubleshoot IBM WebSphere Portal and IBM Web Content Manager (WCM) in your environment.
Content
IBM is dedicated to your success with WebSphere Portal and IBM Web Content Manager (WCM). Sometimes you might have a question or need some direction but do not want to open a problem management record (PMR), so this collection provides you with a wealth of information you can use to help yourself find your answers quickly.
Resources: | |
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Tools/Utilities/Add-ins |
IBM Support Assistant Lite for WebSphere Portal tool (# 4008662):
- The IBM Support Assistant Lite for WebSphere Portal tool is provided as an aid for troubleshooting problems with WebSphere Portal, focusing on automatic data collection and providing symptom analysis support for specific WebSphere Portal and WCM Problem Determination Scenarios.
- The IBM Support Assistant is a free offering for problem determination with an expanded scope, adding IBM knowledge repository searches, diagnostic tools, educational and troubleshooting links as well as electronic problem submission (ESR), plus access to the automated log collection features provided in IBM Support Assistant Lite for WebSphere Portal.
IBM Lotus and WebSphere Portal Business Solutions Catalog (Portlet Catalog):
- This is the place to get portlets for your portal, whether from IBM or our Partners. From "Demo" versions to fully functional portlet applications, you can find a variety of solutions on the Catalog. *Note: Not all of the offerings here are provided by, nor supported by, IBM. Many are offered by third parties and supported by them. Be sure to read the complete description before downloading.
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Product Documentation |
IBM WebSphere Portal 6 Self Help Guide Redpaper (draft):
- The IBM WebSphere Portal 6 Self Help Guide Redpaper draft is now available on the Internet for customers and business partners, providing the reader with detailed steps on isolating and identifying the root cause of many problems, plus pointers on how to find the resolution.
Links to other IBM Redbooks publications about WebSphere Portal.
Information centers for WebSphere Portal and Web Content Manager:
- The most current product documentation for WebSphere Portal, WebSphere Portal Express, WebSphere Portal for z/OS, and Web Content Manager
The WebSphere Portal Zone on IBM developerWorks:
- An excellent place to find White Papers, code samples, and other information relevant to your portal.
- The location where you can find supplemental content for WebSphere Portal Enable, Extend, and Express, Web Content Manager, and IBM accelerators for WebSphere Portal.
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Communities |
WebSphere Portal User Forum:
- The mirror of the ibm.software.websphere.portal-server newsgroup hosted on IBM developerWorks.
Web Content Manager User Forum:
- A discussion forum for both the Domino® and Java™ editions of WCM.
WebSphere Portal and Portlet Development Forum hosted on IBM developerWorks:
- You need to log into IBM developerWorks first, then can access this new forum resource.
The WebSphere Portal Family wiki
- The location where you can find supplemental content for WebSphere Portal Enable, Extend, and Express, Web Content Manager, and IBM accelerators for WebSphere Portal.
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Subscriptions and Notifications |
My Notifications:
- Configure your own content from a variety of choices. Be sure to add products "WebSphere Portal" and "Web Content Manager," and then subscribe to receive periodic emails.
IBM Redbooks Publications:
- Receive weekly newsletters about new releases and upcoming publications.
IBM developerWorks newsletter:
- Receive frequent updates about new content from the IBM developerWorks team.
RSS Feeds:
WebSphere Portal product support page feed
Web Content Manager support page feed
IBM WebSphere Portal Catalog - new entries
For information on other RSS feeds for WebSphere, refer to this link:
http://www.ibm.com/software/support/rss/websphere/index.html
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Service and Support Recommendations |
Recommended fixes and updates for WebSphere Portal (#7007603):
- A comprehensive list of recommended, generally available (GA) maintenance and fixes for current IBM WebSphere Portal server releases. This page is updated as new information becomes available.
Collecting Data: Read first for IBM WebSphere Portal (#1236371)
- Collecting Data documents aid in problem determination and save time collecting diagnostic data useful in isolating and identifying the root cause of most problems you might find in your portal environment. Originally intended as a way to ensure your problem report with IBM Support is resolved quickly, many customers use these documents as a Self-Help guide and can resolve their own problems by looking in the right place, as guided by these documents.
Detailed System Requirements (#7007791):
- Need to know what levels of the Application Server, Database or other software you must use with a specific release of WebSphere Portal or WCM? Find out from this list of the minimum system requirements, by version.
Also, for more information about System Requirements that exceed the minimum criteria listed above, refer to the WebSphere Portal Support Statement to determine IBM's support position while you plan for your upgrade.
Step-by-Step Cluster Guide for IBM WebSphere Portal v6.0 (# 1254849)
- Setting up a production-capable cluster? Check out these documents produced by IBM Support, Also, grab a copy of the IBM Redbooks publication "WebSphere Portal Version 6 Enterprise Scale Deployment Best Practices" - both very valuable resources.
Find specific information for your portal:
- Use the product support page to your advantage! Use the following URLs to find exactly what you need:
- WebSphere Portal content
- WebSphere Portal Express content
- WebSphere Portal Enable for z/OS content
- WebSphere Portal for i5/OS content
- Advanced Search for WebSphere Portal content
- Advanced Search for Workplace Web Content Manager content
- Search by Component (choose from the list at the bottom of this page)
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Document Information
Modified date:
03 December 2021
UID
swg21283691