APAR status
Closed as program error.
Error description
User launches Excel. User clicks 'Controller - Log on'. User chooses database and enters username and WRONG password. - User receives "The password is invalid. Try again." User now cancels/closes the 'Login' screen (because they do not know the password). User then tries to close Excel (without logging onto Controller successfully first) by clicking on the 'X' button (top-right of Excel) - Now user receives error: Standard Error Number: 5 Source: System.Web.Services Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Security Error 1 at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ValidateNa tiveUser(SoapMessage& message) at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ProcessMes sage(SoapMessage message) at System.Web.Services.Protocols.SoapMessage.RunExtensions(SoapExte nsion[] extensions, Boolean throwOnException) at System.Web.Services.Protocols.SoapServerProtocol.CreateServerIns tance() at System.Web.Services.Protocols.WebServiceHandler.Invoke() at System.Web.Services.Protocols.WebServiceHandler.CoreProcessReque st() Excel has to be forcibly closed from Task Manager end task EXCEL.EXE.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All users * **************************************************************** * PROBLEM DESCRIPTION: * * "Security Error 1" if enter wrong password (logging onto * * Excel link) and then try to close Excel * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Controller 10.3 RP1 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PI86276
Reported component name
COG CONTROLLER
Reported component ID
5724W24CO
Reported release
A30
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-08-23
Closed date
2017-11-24
Last modified date
2017-11-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG CONTROLLER
Fixed component ID
5724W24CO
Applicable component levels
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
Document Information
Modified date:
09 August 2024