Troubleshooting
Problem
Collecting troubleshooting documents aid in problem determination and save time resolving Cases.
Resolving The Problem
Collecting Data: Read First table of contents:
Troubleshooting performance problems can be a time consuming and complex process. Consulting the Performance section of the Spectrum Protect Knowledge Center is often a good start. Especially the Configuration best practices and Solving performance problems sections.
For environments using container pools, adhering to the Blueprint is also beneficial.
Data collection for server performance problems is done using the Servermon script.
The script and the instructions can be found here: http://ibm.biz/IBMSpectrumProtectServermon
NOTE: If the problem is related to PROTECT STGPOOL or REPLICATE NODE, servermon will need to be collected on both the source and target servers.
After the data collection is complete, upload the servermon data and completed performance questionnaire to ECuRep or to Blue Diamond referencing the PMR number.
 | Gathering general information |
 | Preparing the server for data collection |
 | Gathering performance information |
 | Submitting Information to IBM Support |
 | Online Self-Help Resources |
 | Related Information |
| Gathering General Information |
Troubleshooting performance problems can be a time consuming and complex process. Consulting the Performance section of the Spectrum Protect Knowledge Center is often a good start. Especially the Configuration best practices and Solving performance problems sections.
For environments using container pools, adhering to the Blueprint is also beneficial.
| Preparing the server for data collection |
Data collection for server performance problems is done using the Servermon script.
The script and the instructions can be found here: http://ibm.biz/IBMSpectrumProtectServermon
| Gathering server performance information |
NOTE: If the problem is related to PROTECT STGPOOL or REPLICATE NODE, servermon will need to be collected on both the source and target servers.
- Before recreating the problem, Servermon needs to be enabled. If running on a server version 8.1.10 or later, built-in Servermon is on by default and it creates an archive at midnight daily. If running a server older than 8.1.10, use Perl Servermon and start it in the foreground or background. The default is to run continuously in 24 hour increments, creating a new .zip file at 17:00 daily.
- Recreate the problem by starting the problematic operation manually or by waiting for it to start automatically.
- Once the backup/restore has completed, wait for Perl Servermon to finish. Optionally, it can be cancelled using CTRL+C or "kill -2". It will not stop right away as it will finish the last data collection cycle. Do not do a "kill -9" on Unix or "End process" from Windows Task Manager as this will cause the script to stop immediately and not perform a proper clean-up. For Built-in Servermon, you can wait the next day to extract the latest extract, or use the -archive to force an archive mid-day, than use the -list and -extract options to retrieve it. More info here: https://www.ibm.com/support/pages/ibm-spectrum-protect-always-servermon-commands
- Also complete the performance questionnaire. The questionnaire is very important to help understand the problem and the environment.
- If the problem is related to PROTECT STGPOOL and/or REPLICATE NODE, use Page 3 of the questionnaire for the source server and Page 4 for the target.
| Submitting Information to IBM Support |
After the data collection is complete, upload the servermon data and completed performance questionnaire to ECuRep or to Blue Diamond referencing the PMR number.
| Online Self-Help Resources |
- Review up-to-date product information at the Spectrum Protect Support Page.
| Related Information |
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Document Information
Modified date:
22 September 2020
UID
swg21260310