IBM Support

MustGather: Work Area problems for WebSphere Application Server

Troubleshooting


Problem

MustGather for problems with the WebSphere Application Server Work Area component, a Programming Model Extension (PME) that is available all editions of WebSphere Application Server. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process and save you time.

Resolving The Problem

If you have already contacted support, continue on to the component-specific MustGather information. Otherwise, click: MustGather: Read first for all WebSphere Application Server products.

Work Area specific MustGather Information

  1. What is the exact version and the edition (For example: Base, WBI SF, ND) of WebSphere Application Server that is installed?

  2. Provide a full description of the problem that you have encountered, including the stack traces of any errors or exceptions that are occurring. Provide any logs that contain the errors or exceptions. These can usually be found in the install root/logs directory.

  3. Under what circumstances does the problem occur? Does it occur every time a certain task is done or does it occur intermittently? Has this problem always occurred? If not, was a change recently made before the problem started to occur?

  4. Send the SystemOut.log for the application server on which the Work Area problem occurs:
  5. Enable tracing:
    • For all versions of WebSphere Application Server:
      1. In the WebSphere Application Server Administrative Console, expand "Troubleshooting" and select "Logs and Trace"
      2. In the "Logging and Tracing" page, select your server and then "Diagnostic Trace"
      3. Ensure that "Enable Log" is checked
      4. Under "Trace Output", select "File", and accept the defaults
      5. Click OK and save your configuration
      6. Again expand "Troubleshooting" and select "Logs and Trace"
      7. In the "Logging and Tracing" page, select your server and then "Change Log Detail Levels"
      8. Enter the following trace string:
        *=info:com.ibm.ws.workarea.*=all:ActivityService=all
      9. Click OK and save your configuration
      10. Restart the Application Server
      11. Recreate the problem
      12. Send the resulting trace output file
  6. Run the collector tool to produce a JAR file containing your WebSphere Application Server configuration files and other logs that are useful to the WebSphere Application Server support team.

  7. Follow instructions to send diagnostic information to IBM support to send the SystemOut.log, the trace output file, and the collector output.

For a listing of all technotes, downloads, and educational materials specific to the Work Area component, search the WebSphere Application Server support site

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Document Information

Modified date:
15 June 2018

UID

swg21233159

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