APAR status
Closed as program error.
Error description
User clicks "Company - Command Center". There is a delay of approximately 30-60 seconds. Then an error appears: Could not create the view: Model not found: userrights[UserRightsModel]
Local fix
Increase the JVM maximum memory: edit the CCRProxy.options file and place -Xmx2g
Problem summary
**************************************************************** * USERS AFFECTED: * * All users * **************************************************************** * PROBLEM DESCRIPTION: * * "Could not create the view ... java.lang.OutOfMemoryError" * * opening Command Center * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Controller 10.3 RP1 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PI81938
Reported component name
COG CONTROLLER
Reported component ID
5724W24CO
Reported release
A21
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-05-22
Closed date
2017-11-23
Last modified date
2017-11-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG CONTROLLER
Fixed component ID
5724W24CO
Applicable component levels
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
Document Information
Modified date:
09 August 2024