Fixes are available
APAR status
Closed as documentation error.
Error description
Synergy 7.2.1.x RTC 6.0.x When RTC is configured to use TLS 1.2 protocol, the Rational Synergy / RTC bridge fails to connect to RTC, throwing an error that the the URL or destination was formatted incorrectly. When RTC is configured to use TLS 1.0 protocol, the connection succeeds.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Synergy users who uses Synergy-RTC integration. * **************************************************************** * PROBLEM DESCRIPTION: * * Rational Synergy - RTC Bridge connection fails using TLS 1.2 * * protocol * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Published a tech-note on how to configure Synergy to support RTC configured for TLS1.2 http://www.ibm.com/support/docview.wss?uid=swg22006747
Temporary fix
Comments
APAR Information
APAR number
PI78637
Reported component name
TLOGIC SYNERGY
Reported component ID
5724V66SN
Reported release
721
Status
CLOSED DOC
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-03-22
Closed date
2017-08-07
Last modified date
2017-08-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSRNYG","label":"Rational Synergy"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"721","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
19 October 2021