APAR status
Closed as program error.
Error description
During shutdown, the last written line in the log is this : 8940 [] DEBUG 2016-12-31 01:08:38.920 TM1.Blob FreeMemory - Blob "My Default Subset.xls_20130611142917.xlsx" has open file handles, closing now. This will flush and pending writes to disk. Then TM1 is crashing (exception 0xc0000005 in LIBIBMCOGEAY32.dll) Last TM1Top.log entry is this : ===== 2016-12-31 01:08:22 GMT 2016-12-31 02:08:22 local ===== Server:OG_COM_WE3 =========== 7292 Th:Pseudo - Idle - - - - 0 2620 Th:DynamicConfig - Idle - - - - 0 So it seems there is no actual lock. This occurs very often.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description * **************************************************************** * RECOMMENDATION: * * Upgrade to TM1 10.2.2 FP7 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PI76576
Reported component name
TM1 SERVER
Reported component ID
5724W49SE
Reported release
A22
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-02-14
Closed date
2017-04-17
Last modified date
2017-04-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TM1 SERVER
Fixed component ID
5724W49SE
Applicable component levels
RA22 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A22","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
21 September 2021