PJ43384: MESSAGE INDICATING UNSAVED CHANGES DISPLAYED WHEN CLOSING WORK DETAILS PAGE WITH EMPTY REQUIRED FIELDS BUT NO USER CHANGES MADE

5.2.1.2-ICM-WIN-IF001
5.2.1.2-ICM-LINUX-IF001
5.2.1.2-ICM-AIX-IF001
5.2.1.2-ICM-ZLINUX-IF001
2.0.3-ICN-FP005-WIN
2.0.3-ICN-FP005-zLINUX
2.0.3-ICN-FP005-LINUX
2.0.3-ICN-FP005-AIX

APAR status

• Closed as program error.

Error description

• A Confirmation dialog showing Message indicating the presence of
  Unsaved Changes is displayed to the end user in Case Client when
  they are closing a Work Details page even though they have
  actually not made any changes on the page.  This occurs only
  when one or more of the fields has been marked as Required in
  the custom properties view layout (created for the case type
  and/or page in use) with the Properties View Designer in Case
  Builder - and when one or more of these fields is currently
  blank/empty.
  
  The dialog displayed when this issue occurs contains the
  following verbiage -
  
  ===
  Confirmation
  There are unsaved changes on this page. Do you want to discard
  the changes and close the page?
      A properties widget has unsaved changes.
  Click Cancel to return to the page so that you can save the
  changes.
  Discard | Cancel
  ===
  
  The behavior is incorrect and highly confusing to the end user,
  who thinks that they must somehow have made some changes to the
  page without realizing it.
  

Local fix

• The user can just click the Discard option in the dialog to
  successfully Close the Work Details page and return to the
  in-baskets on the Work page.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Case Client users trying to close a Work Details page with   *
  * empty required fields but no actual user changes made.       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * A Confirmation dialog showing Message indicating the         *
  * presence of                                                  *
  * Unsaved Changes is displayed to the end user in Case Client  *
  * when                                                         *
  * they are closing a Work Details page even though they have   *
  * actually not made any changes on the page.  This occurs only *
  * when one or more of the fields has been marked as Required   *
  * in                                                           *
  * the custom properties view layout (created for the case type *
  * and/or page in use) with the Properties View Designer in     *
  * Case                                                         *
  * Builder - and when one or more of these fields is currently  *
  * blank/empty.                                                 *
  *                                                              *
  * The dialog displayed when this issue occurs contains the     *
  * following verbiage -                                         *
  *                                                              *
  * ===                                                          *
  * Confirmation                                                 *
  * There are unsaved changes on this page. Do you want to       *
  * discard                                                      *
  * the changes and close the page?                              *
  *     A properties widget has unsaved changes.                 *
  * Click Cancel to return to the page so that you can save the  *
  * changes.                                                     *
  * Discard | Cancel                                             *
  * ===                                                          *
  *                                                              *
  * The behavior is incorrect and highly confusing to the end    *
  * user,                                                        *
  * who thinks that they must somehow have made some changes to  *
  * the                                                          *
  * page without realizing it.                                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * To fix this problem, apply 5.2.1.2-ICM-IF001 or later        *
  * releases.                                                    *
  ****************************************************************
  

Problem conclusion

• Fixed in 5.2.1.2-ICM-IF001 and higher.  The fix for this problem
  is provided in and resolved by IBM Case Manager
  5.2.1.2-ICM-IF001 or later releases.
  
  With this fix, Case Client users trying to close a Work Details
  page with empty required fields but no actual user changes made
  will be able to do so without being prompted to save changes.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CASE MGR CLIENT

• Fixed component ID

  5725A1501

Applicable component levels

• R520 PSY

     UP