PJ42883: ICM PERFORMANCE LOG ISSUE - JAVA.LANG.NOCLASSDEFFOUNDERROR (ICMPERFLOG) AFTER UPGRADING FROM CPE-5.2.0.3 TO CPE-5.2.1.0.

IBM Case Manager V5.2.0.2 Interim Fix 1 for Linux for System z
IBM Case Manager V5.2.0.2 Interim Fix 1 for Windows
IBM Case Manager V5.2.0.2 Interim Fix 1 for Linux
IBM Case Manager V5.2.0.2 Interim Fix 1 for AIX
IBM Case Manager V5.2.0 Fix Pack 2 for Windows
IBM Case Manager V5.2.0 Fix Pack 2 for Linux
IBM Case Manager V5.2.0 Fix Pack 2 for AIX
IBM Case Manager V5.2.0 Fix Pack 2 for Linux for System z

APAR status

• Closed as program error.

Error description

• After upgrading Content Platform Engine from 5.2.0.3
  (dap520.003.147) to 5.2.1.0
  (dap521.124), the P8 and PE logs contain numerous
  java.lang.NoClassDefFoundError errors
  related to
  com.ibm.casemgmt.intgimpl.logging.ICMPerformanceLogger.
  

Local fix

• The workaround is to copy the perflog.jar file from a 5.2
  Content Platform Engine
  system into the Case Manager deployed application (under
  WEB-INF/lib) and in the Content Platform Engine deployed
  application (under
  APP-INF/lib).
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Case Manager administrators monitoring the P8 and PE logs    *
  * after upgrading Content Platform Engine from 5.2.0.3         *
  * (dap520.003.147) to 5.2.1.0                                  *
  * (dap521.124)                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * To fix this problem, apply 5.2.0.2-ICM-FP002 or later        *
  * releases.                                                    *
  ****************************************************************
  

Problem conclusion

• The fix for this problem is provided in IBM Case Manager
  V5.2.0.2 (5.2.0.2-ICM-FP002) or later releases.
  
  With this fix, Case Manager administrators monitoring the P8 and
  PE logs after upgrading Content Platform Engine from 5.2.0.3
  (dap520.003.147) to 5.2.1.0
  (dap521.124) will no longer see numerous
  java.lang.NoClassDefFoundError errors related to
  com.ibm.casemgmt.intgimpl.logging.ICMPerformanceLogger.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CASE MGR CLIENT

• Fixed component ID

  5725A1501

Applicable component levels

• R500 PSN

     UP

• R510 PSN

     UP

• R511 PSN

     UP

• R520 PSY

     UP

• R521 PSN

     UP