PI95821: Stabilize Product Insights Enablement

Fixes are available

APAR status

Closed as program error.

Error description

The IBM Cloud Product Insights service is being deprecated.
After 21 March 2018, new Product Insights service instances
cannot be created. Existing service instances will be
removed on the end of support date, 13 May 2018. For more
information, see Service Deprecation: IBM Cloud Product
Insights
(https://www.ibm.com/blogs/bluemix/2018/02/service-retiremen
t-ibm-cloud-product-insights/).

After existing service instances of IBM Cloud Product
Insights have been removed, WebSphere Application Server
traditional and WebSphere Application Server Liberty
instances that have the Product Insights support enabled
(productInsights-1.0 feature or
was-product-insights.properties) will report the following
error:

CWWKR0402W: The server cannot be registered. Server
registration with the IBM Cloud Product Insights service
will be attempted again within 5 minutes. The following
response was received from the IBM Cloud Product Insights
service: responseCode:401 responseMessage: errorMessage:(Api
key specified is not valid.)

Local fix

Problem summary

****************************************************************
* USERS AFFECTED:  All users of IBM WebSphere Application      *
*                  Server Liberty- Product Insights            *
****************************************************************
* PROBLEM DESCRIPTION: Product Insights enablement fails with  *
*                      CWWKR0402W                              *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************
The IBM Cloud Product Insights service is being deprecated.
After 21 March 2018, new Product Insights service instances
cannot be created. Existing service instances will be removed on
the end of support date, 13 May 2018. For more information, see
Service Deprecation: IBM Cloud Product Insights
(https://www.ibm.com/blogs/bluemix/2018/02/service-retirement-
ibm-cloud-product-insights/).

After existing service instances of IBM Cloud Product Insights
have been removed, WebSphere Application Server traditional and
WebSphere Application Server Liberty instances that have the
Product Insights support enabled (productInsights-1.0 feature or
was-product-insights.properties) will report the following
error:

CWWKR0402W: The server cannot be registered. Server registration
with the IBM Cloud Product Insights service will be attempted
again within 5 minutes. The following response was received from
the IBM Cloud Product Insights service: responseCode:401
responseMessage: errorMessage:(Api key specified is not valid.)

Problem conclusion

The IBM Cloud Product Insights enablement feature for WebSphere
Application Server (productInsights-1.0 or was-product-
insights.properties) has been stabilized. Since all IBM Cloud
Product Insights service instances will be removed, the
enablement feature has been updated with this APAR to no longer
perform any function.  The enablement feature, productInsights-
1.0 or was-product-insights.properties, may still be installed
and configured, but will no longer attempt to connect and report
to IBM Clould Product Insights. No messages will be logged.

The fix for this APAR is currently targeted for inclusion in fix
packs 9.0.0.8 and 8.5.5.14 for WebSphere Application Server and
18.0.0.2 for WebSphere Application Server Liberty.  Please refer
to the Recommended Updates page for delivery information:
http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980

Temporary fix

Remove the configurationn for the IBM Cloud Product Insights
enablement feature (productInsights-1.0 or was-product-
insights.properties).

Comments

APAR Information

APAR number
PI95821
Reported component name
WAS LIBERTY COR
Reported component ID
5725L2900
Reported release
CD0
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-03-27
Closed date
2018-05-01
Last modified date
2018-05-01

APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:

Fix information

Fixed component name
WAS LIBERTY COR
Fixed component ID
5725L2900

Applicable component levels

RCD0 PSY
UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSD28V","label":"WebSphere Application Server Liberty Core"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"CD0","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
04 May 2022

Tips

PI95821: Stabilize Product Insights Enablement

Fixes are available

Subscribe

APAR status

Closed as program error.

Error description

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

APAR Information

APAR number

Reported component name

Reported component ID

Reported release

Status

PE

HIPER

Special Attention

Submitted date

Closed date

Last modified date

APAR is sysrouted FROM one or more of the following:

APAR is sysrouted TO one or more of the following:

Fix information

Fixed component name

Fixed component ID

Applicable component levels

RCD0 PSY

Document Information

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