Fixes are available
Rational ClearQuest Fix Pack 4 (9.0.1.4) for 9.0.1
Rational ClearQuest Fix Pack 5 (9.0.1.5) for 9.0.1
Rational ClearQuest Fix Pack 6 (9.0.1.6) for 9.0.1
Rational ClearQuest Fix Pack 7 (9.0.1.7) for 9.0.1
Rational ClearQuest Fix Pack 8 (9.0.1.8) for 9.0.1
Rational ClearQuest Fix Pack 9 (9.0.1.9) for 9.0.1
APAR status
Closed as program error.
Error description
Description: We have set up CQ-SSO integration using OKTA and our environment has 4 servers behind a load balancer. One issue that we have seen after this setup is that when CQWEB timeout reaches, we see a pop up window for SSO to re-authenticate the user. If we allow the pop up and add it as an exception in the browser, this error gets resolved without any more pop ups when the idle time case is met again. Business impact: The problem here is that we have 5000+ users accessing CQ in our organization and it is not feasible to make everyone aware to enable/allow the pop up on every browser they use.
Local fix
Workaround: Currently, the only option/workaround is to allow the pop up and add it as an exception in the browser (as described, above).
Problem summary
**************************************************************** * USERS AFFECTED: * * CQ Web * **************************************************************** * PROBLEM DESCRIPTION: * * If your browser has pop-ups disabled, and your SSO token and * * CQ session times out, CQ Web users see a nondescript "an * * error occurred" message and do not know how to recover. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
A fix is available in ClearQuest 9.0.1.4 When your SSO token and CQ session has timed out, CQ Web users are now prompted with a dialog asking for SSO Re-authentication where you can click either "OK" or "Close". * Clicking "OK" means CQ uses your SSO credentials and you will be authenticated again. * Clicking "Close" will close the popup.
Temporary fix
Comments
APAR Information
APAR number
PI95389
Reported component name
CLEARQUEST WIN
Reported component ID
5724G3600
Reported release
901
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-03-19
Closed date
2018-08-14
Last modified date
2018-08-14
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST WIN
Fixed component ID
5724G3600
Applicable component levels
R901 PSY
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"901","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
18 October 2021