APAR status
Closed as unreproducible.
Error description
What action is Support requesting from Development? Determine this defect and what causes it. Problem Description After installing RMC7.5, use gets the error jvn terminated error code=1. No generic soltions worked to eliminate the erro. Clean ing java cache didn't help. The only thing that helped is elimin ating the last line in the default eclipse.ini folder -Xmx768m Is this an evaluation customer? No Can the customer upgrade to the latest version? What version do they need a fix for? He did What is the Operating System ? Service Pack? Windows XP Sp 3 Is this an existing install or new install? New install Does the user(s) have read/write privileges to the registry? yes How many users are affected? one What file(s) failed to load? None What has changed since the last time the product worked? He has a new computer Are you able to reproduce this? No What are the exact steps to reproduce the issue(s)? Install RMC and run it. Is it happening on just one machine? Yes What is the customer expecting as the result? RNC to run smoothly Does the customer have a work around? Yes, he took out the line at the end of eclipse.ini We have a second customer who encountered this issue. What is the customer?s temperature? Cold Is this known product defect? If so, provide a RATLC number? No Have you attached all related files? Yes
Local fix
Problem summary
See my note
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
PK82978
Reported component name
RATL METHOD CMP
Reported component ID
5724G5201
Reported release
720
Status
CLOSED UR5
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2009-03-19
Closed date
2009-09-25
Last modified date
2009-09-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
R720 PSN
UP
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Document Information
Modified date:
25 September 2009