A fix is available
APAR status
Closed as program error.
Error description
Issue description: The customer is on Synergy 7.1. His environment details are: Synergy Server: Solaris 10 Synergy version: Synergy 7.1.0.1.02. Synergy client: Windows XP Browser: Mozilla Firefox browser 3.6.3. Mode: Both web-mode and traditional mode. Customer has set the default browser to Mozilla firefox, and whe never he tries to view the online help by clicking on the help i con in Synergy web mode, the browser opens up, but the help contents are not displayed. H owever, this works fine with the Internet Explorer. Support Testing: We tested this in our test environment. Here are our findings: ************* Test using Mozilla Firefox 2.0.20 ************* 1. Started a Snergy 7.1 web client. 2. Launched the online help. The help opened up fine. ************* Test using Mozilla Firefox 3.6.3 ************* 1. Tried launcing the Synergy online help from Synergy 7.1 web c lient. Firefox 3.6.3 set as the default browser. 2. The browser opened up. But the help contents did not show up.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Customer has set the default browser to Mozilla firefox, and whenever he tries to view the online help by clicking on the help icon in Synergy web mode, the browser opens up, but the help contents are not displayed. However, this works fine with the Internet Explorer.
Problem conclusion
Fixed in Synergy 7.2.
Temporary fix
Comments
APAR Information
APAR number
PM16267
Reported component name
TLOGIC SYNERGY
Reported component ID
5724V66SN
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-06-09
Closed date
2011-05-13
Last modified date
2011-05-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC SYNERGY
Fixed component ID
5724V66SN
Applicable component levels
R710 PSN
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
22 December 2020