APAR status
Closed as program error.
Error description
Email action fails with following exceptions while adding [owner] as approvers in workflow stage. Error in WCM authoring portlet. IWKPW1015X: E-mail action was unable to add recipients Steps to recreate the issue. (1) Configure SMTP server in WCMConfigServices.properties to in workflow (2) Add valid email id of the admin user. (3) Create a email action , select "E-mail Stage Approvers" and save it. (4) Add this action in publish stage , in approver add [owners] and save publish stage. (5) Create a content with above workflow and publish the content. It should send email to the [owners] , i.e. to admin user, however it fails with following error on screen, Email_Action: FAILED - IWKPW1015X: E-mail action was unable to add recipients No exceptions in logs. (6) If we add owner direcly i.e. Direcly "wpsadmin" instead of [owners] , email action works well.
Local fix
Add Owner direcly instead of [owner] in workflow stage.
Problem summary
Problem Summary: EMAIL ACTION FAILS TO SEND MAY SEE IWKPW1015X ERROR CODE [OWNER, author or creator] AS APPROVER AT WORKFLOW STAGE.
Problem conclusion
Detailed Problem Description: When owners, authors or creator are selected as Approver and an email action is set to E-mail stage approvers these virtual groups are not resolved. Under Workflow > ACTIONS section users may see: Email_Action: FAILED - IWKPW1015X: E-mail action was unable to add recipients Traces ( com.aptrix.pluto.workflow.actions.*=all ) will show lines like: EmailAction 2 Sending 3 emails to: [ PrincipalInformation: {dn: author_user, memberId: author_user_id, displayName: null, name: null, locale: null, isValidUser: true, isUser: Type: User, isUserLazyLoaded: false}, PrincipalInformation: {dn: creator_user, memberId: creator_user_id, displayName: null, name: null, locale: null, isValidUser: true, isUser: Type: User, isUserLazyLoaded: false}, PrincipalInformation: {dn: owner_user, memberId: owner_user_id, displayName: null, name: null, locale: null, isValidUser: true, isUser: Type: User, isUserLazyLoaded: false}] There wont necessarily be 3 emails sent the dn is the important part of the message. Where either or any of the following are listed: author_user, owner_user, creator_user Problem Analysis: The virtual groups author_user, owner_user, creator_user are not being resolved as expected and therefore no email address is available for these virtual groups. Problem Solution: The code has been updated to resolve the virtual groups author_user, owner_user, creator_user Affected Users: All Users
Temporary fix
Comments
APAR Information
APAR number
PM13383
Reported component name
LOTUS WEB CONT
Reported component ID
5724I2900
Reported release
61C
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-04-30
Closed date
2010-05-21
Last modified date
2010-05-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
LOTUS WEB CONT
Fixed component ID
5724I2900
Applicable component levels
R61A PSY
UP
R61B PSY
UP
R61C PSY
UP
R610 PSY
UP
R615 PSY
UP
[{"Business Unit":{"code":"BU051","label":"N\/A"},"Product":{"code":"SUPPORT","label":"IBM Web Content Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.1.0.3","Line of Business":{"code":"LOB33","label":"N\/A"}}]
Document Information
Modified date:
21 December 2021