Fixes are available
APAR status
Closed as program error.
Error description
When the Java client fails to start in web mode because the back end session failed to start, the error message displayed to the user is incorrect. Expected Results: Users should get a useful error message, e.g. Backend Session ca nnot start. Contact your administrator. Actual results: User is told their name or password is incorrect ('Incorrect use rname or password'). This is not true and causes confusion. Steps to reproduce 1. Delete the ~ccm_root/.ccmrc file. rm ~ccm_root/.ccmrc 2. Shutdown and unprotect the database to ensure no sessions are running ccmdb shutdown ?DBPATH? ccmdb unprotect ?DBPATH? 3. Verify no sessions are running against the database. ccm monitor 4. Start a Web Mode Client. Note the user gets the following err or: Invalid username or password The following is logged to the synergy_?SERVERNAME?_?PORT?.log f ile: 2009-11-19T13:53:16.424+0000 WARNING: Unable to start session: W arning: No password found to authenticate user on engine host ke rry. Check .ccmrc file. 11/19/2009 13:53:16 Warning: No password found to authenticate u ser on engine host kerry. Check .ccmrc file. Warning: IBM Rational Synergy startup failed. {sessionmgr.BackendSession} 5. Create the .ccmrc file ccm set_password 6. Start a Web Mode Synergy Client. Note: it works.
Local fix
Create a .ccmrc password file in the home directory of ccm_root.
Problem summary
Incorrect error message when Java Client in Web Mode fails to start
Problem conclusion
This problem will be solved in 7.1.0.1 fix pack.
Temporary fix
Comments
APAR Information
APAR number
PM01883
Reported component name
TLOGIC SYNERGY
Reported component ID
5724V66SN
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2009-11-23
Closed date
2010-07-06
Last modified date
2010-07-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC SYNERGY
Fixed component ID
5724V66SN
Applicable component levels
R710 PSN
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
22 December 2020