Troubleshooting
Problem
Attempts to run entitydeployer.sh/cmd does not connect to the DB provided in customer_overrides.properties in IBM Sterling Order Management.
Cause
DB name in customer_overrides.properties and sandbox.cfg is not in sync.
Diagnosing The Problem
Running the entitydeployer results in product thinking none of the DB tables, views and Indexes exist and the DB objects are being recreated. And during recreate they error out saying DB object exists.
Resolving The Problem
Dbname override was originally provided to enable application to connect to a different database during deployment. For tooling like dbverify, the dbname in sandbox.cfg and customer_overrides.properties has to be in sync.
[{"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Extensions","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"9.2;9.2.1;9.3;9.4;9.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
16 June 2018
UID
swg22013780