IBM Support

User encounters an exception after disconnecting and refreshing a workbook

Troubleshooting


Problem

IBM Planning Analytics for Microsoft Excel (version 2.0.29) users with a workbook containing Exploration Views, Quick Reports, Dynamic Reports, or Custom Reports can encounter a "Cognos.Office.Framework.DialogOpenException" type exception if the user disconnects from their Planning Analytics (version 2.0.30) connection and then refreshes the workbook using Refresh Workbook.

Symptom

A "Cognos.Office.Framework.DialogOpenException" type exception is thrown.

Resolving The Problem

Close the exception message.

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Document Information

Modified date:
15 June 2018

UID

swg22013653