Troubleshooting
Problem
The user configured receipt tolerance in the Item Master application. The same item with receipt tolerance in the Item Master creates new vendor but again the receipt tolerance field stays empty.
Diagnosing The Problem
The following steps have been used to reproduce the problem:
1. Go to Inventory, the Item Master application.
2. Choose one of the items.
3. Change the receipts tolerance to 10.
4. Save the record.
5. Click on the Vendor tab and create a new vendor.
RESULTS: The receipts tolerance for the vendor is empty.
Resolving The Problem
When a new item is saved, one or more ItemOrgInfo records for this item are generated; one record will be generated for each organization which is assigned to the item's set. At the time of this initial save, the value of Item.ReceiptsTolerance is copied to each of these ItemOrgInfo records. This is the only time when Item.ReceiptsTolerance is copied to ItemOrgInfo.ReceiptsTolerance.
Once the ItemOrgInfo records have been generated, however, updating Item.ReceiptsTolerance does not also update ItemOrgInfo.ReceiptsTolerance on ItemOrgInfo records for that Item. These fields may instead be updated by clicking 'Select Action -> Item/Organization Details' and updating the ReceiptsTolerance for the desired organization(s).
When a new InvVendor record is added to an Item record, the InvVendor will inherit ReceiptsTolerance from the ItemOrgInfo which matches the OrgID of the new InvVendor record. The InvVendor.OrgID value defaults to the user's default insert organization.
This is working as expected. If the users would prefer different behavior, use of autoscripts would be the most appropriate solution here. For example, an autoscript may be used to copy the value from Item.ReceiptsTolerance to ItemOrgInfo.ReceiptsTolerance.
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Document Information
Modified date:
17 June 2018
UID
swg22012339