IBM Support

Gateway Export and Navigate to DOORS launches a new Rational DOORS instance

Troubleshooting


Problem

In IBM Rational Rhapsody Gateway you attempt to export to DOORS or you select Navigate to DOORS, and while Rational DOORS is already running in the background, every time a new DOORS instance is started you get a login window.

Symptom

Rhapsody Gateway does not connect to an already running DOORS instance.

Cause

There is a defect in the 64 bit API which causes this behavior.

Resolving The Problem

Upgrade to Rational DOORS client version 9.6.1.6 or later.

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Product Synonym

Rational Rhapsody

Document Information

Modified date:
27 May 2022

UID

swg22012180