Troubleshooting
Problem
- When users try to open Cognos in their browser, the following error dispays : DPR-ERR-2109 The dispatcher cannot service the request at this time. The dispatcher is still initializing. Contact your administrator if this problem persists. Please try again or contact your administrator. - The dispatcher service appears to be started, but the logs show errors are occuring
Symptom
DPR-ERR-2109 The dispatcher cannot service the request at this time. The dispatcher is still initializing. Contact your administrator if this problem persists. Please try again or contact your administrator
Cause
The file <c11_Installation_directory>\templates\ps\cogadmin\system.xml was corrupted
Resolving The Problem
- Rename system.xml to system.xml.old and rename the backup file from the same directory e.g. system.xml.bkp.1498758067572 to system.xml
- Restart the services.
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Document Information
Modified date:
15 June 2018
UID
swg22012164