Question & Answer
Question
How to avoid the freeze in user interface on timeout of a Cognos session which uses Siteminder as the third party authentication provider?
Cause
By design intent of the product, there is no support in Cognos to automatically re-direct to a particular page or avoid the freeze in UI when the session times out. There are however possible solutions based on features of the external product.
Answer
In case of the external product being Siteminder 12.5.1+ and as of Cognos Analytics 11.0.7, there is an addition to Cognos Analytics which allows the "freeze" to be avoided though.
One must implement a few things on the Siteminder side and Cognos side to make this work. The following are the steps to implement this:
- Follow the steps given in the following technote:http://www-01.ibm.com/support/docview.wss?uid=swg22002071
- In addition to the above technote, please make sure that you implement the following:
- The WebAppClientResponse property (supported as of SM 12.5.1) should include the PUT method as well.
- The completeAuth.jsp is available only on the Application Tier. To reach it through a Gateway the rewrite rules for the web server need to allow this. The currently documented IIS configuration (https://www.ibm.com/support/knowledgecenter/en/SSEP7J_11.0.0/com.ibm.swg.ba.cognos.inst_cr_winux.doc/t_gateway_iis.html) explicitly allows for this (item f - the *.jsp part in the expression).
However, the Apache templates do not and one must manually add/edit the rule to allow the JSP request to be routed to the Application Tier. - The client browser must allow Pop-Ups from the CA GW host.
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Document Information
Modified date:
15 June 2018
UID
swg22011319