Troubleshooting
Problem
User is unable to start Cognos Services, this logging will provide more details on the errors that are occurring
Resolving The Problem
Follow these steps...
1) Set the environment variable to com.ibm.bi.logging.glug.hint.isready=false
2) Start Cognos Analytics
This will log everything at a DEBUG level until the product starts. It will then switch to regular logging.
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0.8;11.0.7","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
15 June 2018
UID
swg22010635