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Unable to create order through IBM Call Center due to Invalid currency

Troubleshooting


Problem

createOrder API fails when order is being created by IBM Call Center (RCP COM) with invalid currencies

Symptom

Creating an order through COM throws the error :

Caused by: <?xml version="1.0" encoding="UTF-8"?>
<Errors>
<Error ErrorCode="YFS10325" ErrorDescription="YFS: Invalid currency" ErrorRelatedMoreInfo="">
<Attribute Name="ErrorCode" Value="YFS10325"/>
<Attribute Name="ErrorDescription" Value="YFS: Invalid currency"/>
<Attribute Name="CURRENCY" Value="Locale Currencies"/>
<Stack>com.yantra.yfc.util.YFCException
at com.yantra.util.YFCCurrencyUtils.validateCurrency(YFCCurrencyUtils.java:542)
at com.yantra.omp.business.order.manage.YFSOrderValidator.fillCurrency(YFSOrderValidator.java:255)
at com.yantra.omp.business.order.manage.YFSOrderValidationIterator.doOrderHeaderActions(YFSOrderValidationIterator.java:198)
at com.yantra.omp.business.order.manage.YFSOrderIterator.iteratorOrderHeader(YFSOrderIterator.java:60)
at com.yantra.omp.business.order.manage.YFSOrderValidationIterator.startValidation(YFSOrderValidationIterator.java:156)
at com.yantra.omp.business.order.manage.YFSManageOrder.handleChanges(YFSManageOrder.java:1734)
at com.yantra.omp.business.order.manage.YFSManageOrder.internal_processManageOrder(YFSManageOrder.java:1048)
at com.yantra.omp.business.order.manage.YFSManageOrder.processManageOrder(YFSManageOrder.java:986)
at com.yantra.omp.business.order.manage.YFSManageOrder.manageOrder(YFSManageOrder.java:656)
at com.yantra.omp.business.order.manage.YFSManageOrder.createOrder(YFSManageOrder.java:386)
at com.yantra.omp.business.document.YFSDocumentManagerImpl.create(YFSDocumentManagerImpl.java:78)
at com.yantra.omp.api.YFSApiImpl.createOrder(YFSApiImpl.java:658)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:95)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)

Cause

This was due to locale not present present in com.ini

Environment

COM 9.3

Resolving The Problem

This issue is not an often occurrence.

Add en_US to com.ini.sample.

com.ini.sample is located on the server (rcpdrop directory : where com.zip will be built and used on the client systems.)com.ini.sample is renamed to com.ini on the client systems when the files are extracted

[{"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Installation","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"9.3;9.4;9.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg22010626

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