Troubleshooting
Problem
Receive the error AAA-AUT-0013 with SSO enabled and trying to invoke Cognos Analytics in the browser
Symptom
'AAA-AUT-0013 The user is already authenticated in all available namespaces'
Cause
Possible root cause-
- In Cognos configuration gateway URI is configured with localhost instead of the server name
- CAF should be set to True
- Make sure namespace bind credential password is set
Resolving The Problem
Launch Cognos configuration and Stop IBM Cognos service :
- Modify the gateway URI ,Dispatcher URI and content manager URI from localhost to actual server name (or IP address, or FQDN) - Set the IBM Cognos Application Firewall to True
- Test all the namespace and make sure all are test successfully. (If this failed then make sure bind credential for the namespace are set correctly)
- Save, start IBM Cognos service
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF025","label":"Platform Independent"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
15 June 2018
UID
swg22010599