IBM Support

Attempting to install IBM Cognos Analytics components fails: Could not create the Java Virtual Machine

Troubleshooting


Problem

When attempting to install IBM Cognos Analytics components, the Install Anywhere installer fails with an error. There is at least 4GB of disk space available.

Symptom

Java Virtual Machine Launcher
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.

jvm.jpg

Diagnosing The Problem

The install also fails with...

InstallAnywhere
Not enough room for a complete install
Please select a temporary location to extract the installer to:
[Choose]
[Cancel]

ia.jpg

Resolving The Problem

The machine only had 1GB of physical memory configured. Increasing it to 4GB resolved the issue

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg22009189