Troubleshooting
Problem
Reports fail to print as Cognos cannot connect to printer APAR PI86941 created but workaround available
Symptom
RSV-DST-0016 The print request failed. Verify printer name is valid.
RSV-DST-0014 Unable to deliver the output of the report. See the run history details for more information. Ensure that the required services are started. Ensure that the user account is configured to distribute the output in the requested manner.
Cause
Cognos reads the printers general name rather than the network address set.
Resolving The Problem
Go to Cognos Administration > Configuration(Tab) > Printers
Alongside Printer causing errors click Set Properties
Under General(Tab), define "Name:" as \\Server_name\printer_name
Related Information
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Document Information
Modified date:
15 June 2018
UID
swg22009009